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Scenarios Suitable for Workplace Mediation

The inherent flexibility of the mediation process allows for a range of applications from two-party conflicts to complex, multi-party and multi-issue disputes. Mediation may be used as a preventative intervention to address issues or concerns that, left unresolved, may escalate into a more serious dispute. Or, mediation may be used as a remedial intervention, where a dispute has arisen and a more formal process of dealing with the situation is initiated.

The types of situations suitable for mediation include:

  • Interpersonal differences, conflicts, difficulties in working together
  • Breakdown of a working relationship
  • Issues arising from a grievance and disciplinary procedure (particularly before a matter becomes a disciplinary issue)
  • Performance issues
  • Allegations of bullying and harassment
  • Difficulties arising from organisational change
  • Intercultural issues.
  • General issues, difference of opinion or conflicts between the employee and the employer or between two employees or between a member of management and a subordinate