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What is Workplace Mediation

Organisation, Workplace & employment mediation is a voluntary process of conflict prevention and resolution that allows the parties in dispute the opportunity to address and resolve their issues in a confidential and private environment. Before we go any further, its important to acknowledge or accept  that where relationships exist, both in the workplace and outside the workplace, there is always the possibility of conflict and disputes. Its an inevitable consequence of the very dynamic of complex relationships and structures that disputes arise.   In workplace mediation, an independent, neutral Mediator assists the parties to come to agreement through a collaborative process. The Mediator’s role is non-judgemental and non-directive. The Mediator is neither judge nor arbitrator and does not adjudicate or give decisions on the rights or wrongs of the actions of the parties. The Mediator helps the parties to identify their issues and needs and to explore how those needs can be addressed.

Mediation is effective :

  • In conflict prevention & management.
  • In single-issue and multi-issue disputes.
  • In two-people or multi-party conflicts.
  • For developing innovative & sustainable solutions when parties are willing but stuck.
  • As a preventative intervention early in a conflict
  • As a last ditch effort to avoid further costly and public litigation.

Mediation is a collaborative process that improves communications, addresses outstanding issues, defuses emotions & highlights areas of agreement. Research shows that over 80% of mediation cases are successfully resolved at the mediation or shortly thereafter.